1. General Provisions

This Refund Policy (hereinafter referred to as the “Policy”) establishes the procedure and conditions for refunding payments for software products and services purchased from the Contractor. Refund conditions vary depending on the category of the purchased product.

By placing an order, the Buyer confirms that they have read this Policy and accept its terms in full.

2. Software Purchased on the Website

The Buyer may submit a refund request for software purchased on the Contractor’s website within 14 (fourteen) calendar days from the date of purchase.

A refund is granted subject to the following conditions: the refund request is submitted within the specified period, the Buyer has stated the reason for the refund, and has provided the order details (order number, date of purchase, email address).

The refund decision is made by the Contractor within a reasonable time after receiving the request. If the refund is approved, the funds are returned using the same payment method that was used for the original purchase.

3. MQL5 Products (Expert Advisors, Indicators, Scripts)

MQL5 category products — Expert Advisors, indicators, scripts, and other software solutions for the MetaTrader 5 platform — are non-refundable.

This restriction is due to the nature of digital products for trading platforms: once the product is delivered to the Buyer, it is impossible to control its further use, copying, or distribution. Furthermore, the performance of trading algorithms depends on market conditions and settings applied by the Buyer and cannot be guaranteed by the Contractor.

Before purchasing MQL5 products, the Buyer is advised to carefully review the product description, its specifications, and, if available, use the demo version.

4. Custom Development Services

Refunds for custom software development services are governed by the terms of the respective agreement between the Parties. General refund provisions for custom development are determined on a case-by-case basis.

5. Cases in Which Refunds Are Not Provided

Refunds are not provided in the following cases: the specified period for submitting a refund request has expired, the Buyer has violated the product license terms, the refund request is based on dissatisfaction with trading results when using MQL5 products, or the product has been altered or modified by the Buyer or third parties.

6. Request Procedure

To submit a refund request, the Buyer must contact the Contractor using the contact information provided on the website, specifying the order number, date of purchase, product name, and reason for the request.

The Contractor reviews each request individually and notifies the Buyer of the decision at the provided email address.

7. Final Provisions

The Contractor reserves the right to amend this Policy. The current version is published on the Contractor’s website.

In the event of disputes not covered by this Policy, the Parties shall endeavor to resolve them through negotiation.

This Refund Policy takes effect from the date of its publication on the website.